Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return within 7 days of receiving your order.

Returns

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide proof of purchase (order confirmation or receipt).

Return requests made after 7 days of delivery may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

• Your refund will be processed to your original payment method.

• Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can arrange a replacement or full refund.

Contact Us

For return or refund requests, please contact us at:

Email: info@koola.com.au