Privacy Policy

At Koola, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit our website or place an order, we may collect the following information:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment details (processed securely by our payment providers)

• Order history and transaction information

• Device information such as IP address, browser type, and cookies

How We Use Your Information

We use the information we collect to:

• Process and deliver your orders

• Communicate with you about your purchase

• Provide customer support

• Improve our website and services

• Send updates, promotions, or marketing emails (only if you opt in)

• Prevent fraud and maintain website security

Sharing Your Information

We may share your information with trusted third parties that help us operate our business, including:

• Payment processors

• Shipping and logistics providers

• Website and analytics services

These partners only receive the information necessary to perform their services and must keep your information secure.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic.

You can choose to disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access.

Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data where applicable

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: info@koola.com.au